Privacy Policy

Labelson Logistics (“we”, “our”, “us”) is committed to protecting the privacy of visitors, customers, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and logistics services.

By accessing our website or using our services, you agree to the practices described in this policy.

Information We Collect

We may collect the following categories of personal and business information:

  • Full name

  • Company name

  • Email address

  • Telephone number

  • Physical address

  • Shipment and cargo details

  • Billing and payment information

  • Identification documents for customs processing

  • IP address, browser type, device information, and website usage data

How We Use Your Information

Your information may be used for the following purposes:

  • To process shipping requests and fulfill logistics services

  • To provide customer support and communicate shipment updates

  • To prepare customs documentation and comply with regulatory requirements

  • To process payments and issue invoices

  • To improve our website, services, and customer experience

  • To send important service-related communications

  • To meet legal, regulatory, and compliance obligations

Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

  • Performance of a contract

  • Legal and regulatory compliance

  • Legitimate business interests

  • Consent, where applicable

Information Sharing and Disclosure

We do not sell or rent personal information.

We may share your information with trusted third parties including:

  • Shipping partners and carriers

  • Customs authorities and regulatory agencies

  • Payment processors and financial institutions

  • Technology and service providers supporting our operations

All third parties are required to protect your data and use it only for authorized purposes.

Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.

Data Retention

We retain personal and business information only for as long as necessary to fulfill the purposes described in this policy and to comply with legal and regulatory obligations.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Restrict or object to certain data processing activities

  • Withdraw consent where processing is based on consent

Requests can be submitted using the contact information below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze traffic, and enhance website performance. You may manage cookie preferences through your browser settings.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

International Data Transfers

Because we operate internationally, your information may be transferred and processed in countries outside your place of residence. We ensure that appropriate safeguards are in place for such transfers.

Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Information

For questions or requests regarding this Privacy Policy, contact:

Labelson Logistics
Email: support@labelsonlogistics.com
Phone: +234 813 365 1305