FAQ
Frequently asked questions
Everything You Need to Know About Shipping with Labellson Logistics
What services does Labellson Logistics provide?
We offer international and domestic shipping, air and sea freight, customs clearance, e-commerce logistics, haulage, warehousing, courier services, and personal effects relocation.
Which countries does Labellson ship to?
We ship within Nigeria and to major global destinations including the United Kingdom, United States, Canada, Europe, and many other international locations.
How do I request a shipping quote?
You can request a quote by filling out the form on our website, contacting our support team, or visiting any of our offices.
How long does international shipping take?
Shipping time depends on the destination, shipment type, customs clearance, and service selected. Estimated delivery times are provided at booking but are not guaranteed.
Can I track my shipment?
Yes. All shipments come with real-time tracking so you can monitor your cargo’s progress from pickup to delivery.
Will my freight be damaged?
No, our drivers take care to ensure that your freight arrives unscathed. Our dry van trailers are fully enclosed, keeping your freight out of the elements. Our flatbed trucks keep freight fully secure. All of our trucks are equipped with air ride suspension. We also perform routine maintenance work on our entire fleet, preventing any incidental damage. Our trucking company is fully insured, meaning that your freight will be covered if there is an incident beyond our control.
What items are prohibited from shipping?
Prohibited items include illegal goods, hazardous materials, explosives, weapons, counterfeit products, and any restricted items not compliant with shipping regulations.
Do you handle customs clearance?
Yes. Our team manages customs documentation, duties, compliance, and inspections to ensure smooth international shipping.
Do you offer insurance for shipments?
Yes. Shipment insurance is available upon request. If insurance is not purchased, shipments are transported under standard liability limits.
What happens if my shipment is delayed?
Delays may occur due to weather, customs inspections, government actions, or other factors beyond our control. Our team will keep you informed of any changes.
Can businesses open a logistics partnership with Labellson?
Yes. We offer partnership programs for agents, resellers, and corporate clients. Contact us for partnership details.